We want you to be happy with your purchase. If you've changed your mind, you have 14 days from the day you receive your order to let us know you'd like to return it.
Once your return has been authorised, you then have 14 additional days to send the item back to us.
Returns requested or received outside this 28-day period may be refused unless your statutory consumer rights apply.
To qualify for a change-of-mind return, items must be:
Please package returned items carefully.
If an item is returned in a condition that reduces its resale value, we reserve the right to make a deduction from your refund to reflect the loss in value. Depending on the condition, this may be up to 50%.
If the item has been damaged through misuse or excessive handling, we may refuse the return.
Please contact us before returning anything.
Email: sales@hicapahub.co.uk
Telephone: 01332 480323
Returns sent without prior authorisation may be refused.
You are responsible for the cost of returning the item to us.
Original delivery charges are non-refundable unless required by law.
Please contact us before returning the item.
Where a fault is confirmed, we will provide a prepaid returns label or reimburse reasonable return postage costs.
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Approved refunds are issued to the original payment method.
Please allow approximately 3-5 working days after processing for your bank or card provider to complete the refund.
For change-of-mind returns, we will refund:
Nothing in this policy affects your statutory rights.
If a product develops a manufacturing fault, please contact us as soon as reasonably possible.
We may ask for:
Where necessary, we'll arrange for the item to be inspected or returned for testing before deciding on the appropriate remedy.
If a fault is confirmed, we will provide one of the following in accordance with UK consumer law:
The appropriate remedy will depend on the nature of the fault, how long you've owned the item and the requirements of UK consumer legislation.
Faults caused by misuse, accidental damage, unauthorised modifications, normal wear and tear or improper maintenance are not covered.
Please inspect your order as soon as it arrives.
If anything is:
please contact us promptly with photographs where possible so we can resolve the issue.
If your parcel is confirmed lost by the courier, we will offer either:
Claims for lost parcels are subject to the courier's investigation process.
We do not offer direct exchanges.
If you require a different item, please return the original item (subject to this policy) and place a new order.
Unless faulty or where required by law, we cannot accept returns on:
Sale items may still be returned where required by your statutory rights.
For legal reasons, returned RIFs and airsoft guns must be returned in the same condition in which they were supplied.
Items that have been modified after delivery (including painting, refinishing, permanent alterations or internal modifications causing damage) may not qualify for a change-of-mind return.
Pre-orders may be cancelled before dispatch unless the product has been specially ordered or customised specifically for you.
Once dispatched, the normal returns policy applies.
If we are unable to supply a pre-ordered item, you will receive a full refund.
If your order has not yet been dispatched, please contact us immediately.
If the order has already been packed or dispatched, it will need to be treated as a return under this policy.
Customers are responsible for any import duties, taxes or customs charges imposed by their country.
If an international order is refused because import charges are not paid, we will refund the order value once the goods are returned to us, less:
Where an item is faulty, we will work with you to resolve the issue and cover reasonable costs where appropriate.
If you are purchasing from an EU member state, you may have the legal right to cancel your order within 14 days of receiving your goods.
To exercise this right, contact us within 14 days by:
Email: sales@hicapahub.co.uk
Telephone: 01332 480323
Once notified, you have a further 14 days to return the goods.
Refunds will be processed within 14 days of receiving the returned goods or proof of postage, whichever is earlier.
You are responsible for return postage unless the goods are faulty or supplied incorrectly.
If the goods have been handled beyond what is reasonably necessary to inspect them, we may deduct an amount reflecting any loss in value.
